by DNA1.comby DNA1.com
These Website EULA and Product Delivery Terms (Terms) govern your access to and use of DNA1.com and the DNAQ image-based kinship indication service provided through it (Service). They apply when you accept these Terms, redeem a valid Token, submit any photograph, or receive or use a Report. The separate purchase of a Token from Genomics for Life Pty Ltd is governed by that company's own checkout and purchase terms.
The Service produces an AI-supported indication of facial resemblance. It does not establish or disprove legal or biological parentage, and it is not designed or warranted for court, custody, child-support, immigration, inheritance, citizenship, insurance, employment, credit or healthcare decisions. Where a definitive or legally recognised result is required, an accredited DNA test is the preferred method.
Kinsame Technologies Ltd, company number 516686649, of 6 Ha'Pninna St., Ra'anana, Israel (Kinsame, we, us or our), owns and operates DNA1.com (Website), the underlying technology and the system used to generate the image-based kinship indication report (Report). Kinsame is the contracting provider of the Website, the technological analysis and the Report under these Terms.
Genomics for Life Pty Ltd ACN 163 460 937, of Unit 1, 11 Parkview Street, Milton QLD 4064, Australia, trading through the DNAQ brand (GFL), is Kinsame's independent authorised distributor. GFL markets the Service, receives the purchase price and supplies or makes available the unique access code used for the Service (Token). Kinsame does not receive payment-card details or accept payment for a Token through the Website.
Kinsame and GFL are independent contractors. Neither is the employee, partner, agent or legal representative of the other, and neither may bind the other except where expressly authorised in writing.
These Terms govern Kinsame's delivery of the Service after a Token has been issued. GFL's terms govern the purchase price, GST or other applicable taxes, payment processing, change-of-mind cancellations and payment refunds, subject always to any mandatory rights that apply to the Service itself.
You enter into this agreement with Kinsame when you affirmatively accept these Terms during the purchase flow or, if that has not occurred, when you tick the acceptance box presented before you redeem a Token or submit photographs. You must not use the Service unless you have read and accepted the version of these Terms presented to you.
The person who redeems the Token and submits the photographs is the User under these Terms. If the Token was purchased by another person, that purchase does not remove the User's obligation to accept these Terms and provide the required declarations and consents.
You must be at least 18 years old, have legal capacity to enter into this agreement and use the Service only for a private and lawful purpose. The Service is not offered directly to children.
The child shown in the photographs must be at least four years old on the date the photographs are submitted.
The Service is intended for Users and participants in Australia and New Zealand. You must not submit an order from another jurisdiction unless Kinsame has expressly confirmed that the Service is available there.
The Service analyses facial resemblance across photographs of a child and the alleged biological parent or parents required by the upload instructions. A human reviewer first checks whether the submitted photographs appear suitable. Kinsame's AI-supported technology then compares image-derived facial features and produces a confidence-rated indication of whether a biological parent-child relationship appears plausible. The Report may be positive, negative or inconclusive, using the labels and explanations stated in the Report.
The Service is not a DNA test, genetic test, medical test or identity-verification service. It does not establish or disprove legal or biological parentage and is not legal, medical, financial, psychological or other professional advice. The Report is not designed or warranted for court, custody, child-support, immigration, inheritance, citizenship, insurance, employment, credit, healthcare or any decision that may affect a person's legal rights or access to a significant service.
Facial resemblance is not a complete or conclusive measure of biological relationship. Results may be affected by image quality, age, pose, lighting, expression, editing, family resemblance between relatives, the composition of the submitted photographs and limitations or bias in the underlying method. A result can be incorrect or inconclusive even where all instructions are followed.
An accredited DNA test is the preferred method where a definitive or legally recognised result is required. After the Report is delivered, the Website may refer you to GFL's genetic testing services at www.dnaq.com.au. Any genetic or laboratory test is a separate service governed by GFL's applicable terms and privacy notice.
A Token is purchased or otherwise obtained separately through GFL. Kinsame may validate a Token only to confirm that it is genuine, has not previously been used and is eligible for the Service. Kinsame does not set or collect the purchase price displayed by GFL.
A Token is single-use, must be kept secure and must not be resold, publicly shared or used for an order other than the order for which it was supplied. You must notify support promptly if you believe a Token has been lost, stolen, disclosed or used without authority.
The person who possesses and validly redeems the Token can provide the delivery email address. Kinsame does not currently cross-check that email address against GFL's purchaser records. You acknowledge that the Report will be delivered only to the email address entered by the User during redemption and that you are responsible for entering and controlling a secure and accurate email account.
A Token is treated as used when the photographs and required information are submitted and accepted for suitability review. It cannot be reused after review or analysis has started, except where Kinsame or GFL authorises replacement or resupply as a remedy required by law.
Questions concerning payment, invoicing, a lost Token before redemption or a change-of-mind cancellation must be directed to GFL. Questions concerning photograph upload, analysis, delivery or a defective Service may be submitted through support@dna1.com, and Kinsame and GFL will coordinate any remedy required by law.
Photographs and image-derived facial features may constitute biometric and other sensitive personal information. Before any upload, you must read the participant collection notice and complete every consent and authority declaration presented by the Website. Acceptance of these Terms does not replace any participant-specific consent required by law.
By submitting photographs, you represent, warrant and confirm that:
Kinsame may request reasonable evidence of identity, authority, guardianship or participant consent, particularly where a dispute, withdrawal request or safeguarding concern arises. Kinsame may refuse, pause or stop an order if it cannot reasonably verify lawful authority or consent.
Do not use the Service for covert, secret or non-consensual testing. If a participant withdraws consent before analysis is completed, contact support immediately. Kinsame will stop further processing and delete the affected information where required and reasonably practicable, but withdrawal does not invalidate processing already lawfully completed or records that must be retained by law or for a legal claim.
For each order, you must submit the photographs requested by the upload screen for the child and the alleged parent or parents. Unless the upload screen states otherwise, you must:
Each order is ordinarily analysed once. If photographs are unsuitable, Kinsame may invite replacement photographs within the period stated in its request. If suitable replacements or required information are not provided within that period, Kinsame may close the order after reasonable notice.
Kinsame will deliver the Report within 10 Business Days after receiving a valid Token, complete and suitable photographs, the required declarations and all other necessary information. A Business Day is a day other than a Saturday, Sunday or public holiday in Brisbane, Queensland.
The delivery period is suspended while Kinsame awaits replacement photographs, consent or authority evidence, corrected delivery information, Token verification or other information reasonably required to provide the Service. The period may also be reasonably extended by a security incident, legal restriction or event beyond Kinsame's reasonable control, provided Kinsame takes reasonable steps to minimise delay.
The Report will be delivered only to the email address entered when the Token is redeemed, or through another secure delivery method displayed during the order. You are responsible for an accurate email address, a secure email account and promptly downloading any expiring link.
You must contact support promptly if the Report does not arrive, an expiring link cannot be accessed, or you believe the Report was delivered to the wrong person.
After delivery, the Website or Report may provide a link back to GFL for accredited DNA testing or other relationship-testing services. You are not required to purchase an additional service.
The Report must be read as a limited statistical indication together with its labels, confidence information, assumptions and warnings. An inconclusive result means the submitted material did not support a sufficiently confident indication; it does not establish or disprove a biological relationship.
Subject to these Terms, Kinsame grants you a personal, limited, non-exclusive, non-transferable licence to download and use the Report for private informational purposes. No ownership in the Report format, methodology or underlying Technology is transferred to you.
You must not alter the Report in a misleading way, remove its warnings, represent it as an accredited DNA or genetic result, submit it as official evidence, use it for a prohibited high-impact decision, or publish another participant's personal information without that person's authority and consent.
Consider the potential emotional, safety and family consequences before ordering, viewing or sharing a result. Kinsame recommends independent professional advice or counselling where a result could cause distress, conflict or risk to any participant.
To provide the Service, Kinsame may collect and process the Token, contact and delivery details, relationship information, photographs, image-derived facial features or embeddings, suitability-review notes, consent and authority records, security logs, correspondence and the Report.
Kinsame uses that information only as reasonably necessary to validate the Token, review suitability, perform the requested analysis, generate and securely deliver the Report, provide support, prevent misuse, comply with law and establish, exercise or defend legal claims. Submitted photographs and image-derived facial data will not be used to train or improve a general AI model.
The Website, servers and primary infrastructure used for the Service are physically located in Australia. For a New Zealand participant, this means their information is transferred to and stored in Australia. Kinsame is headquartered in Israel, and authorised Kinsame personnel may remotely access Australian-hosted information from Israel only where reasonably necessary to conduct or support the suitability review and analysis, maintain or secure the Service, provide technical or customer support, handle a complaint or privacy request, or comply with law. Remote access does not change the primary Australian storage location.
Kinsame is responsible for the information it collects through the Website. GFL may receive the Token, order-fulfilment status and information reasonably necessary to provide customer support, administer the purchase or comply with law. GFL will not ordinarily receive the photographs, image-derived facial data or Report unless you authorise that disclosure or it is required by law or reasonably necessary to resolve a specific complaint.
The Privacy Notice explains the collection notice, the human and automated processing, recipients, access by authorised Kinsame personnel from Israel, any other overseas access or disclosure, security, retention, deletion, complaint process and applicable privacy rights. It is made available before photographs are submitted.
Raw photographs, image-derived facial features or embeddings, working files and the Report will be retained only for the period reasonably required to provide and support the single order and, in any event, for no longer than four months after delivery of the Report, unless a shorter period is required by law or the information is reasonably required to address a complaint, security incident or legal claim.
Kinsame may delete those materials earlier upon a valid request where deletion is legally required and reasonably practicable. Limited Token, transaction, consent, authority, security, complaint, deletion and legal-compliance records may be retained for longer where reasonably necessary or required by applicable law.
Kinsame will use reasonable technical and organisational measures appropriate to the sensitivity of the information, including access restriction, encryption in transit, logging, personnel controls, incident management and secure deletion. No internet, cloud or email system is completely secure, and Kinsame cannot guarantee absolute security.
You must keep the Token, delivery email account, download links and Report confidential. Notify support immediately if you suspect unauthorised access, loss, disclosure or misuse.
Send Service, delivery, privacy or security enquiries to support@dna1.com. Customer-facing requests sent to that address may be handled by or securely forwarded to GFL. By contacting support, you authorise Kinsame to share the request, Token and reasonably necessary order information with GFL for that purpose, but not the photographs or Report unless necessary and authorised or required by law.
Send Token-purchase, payment and refund enquiries to admin@dnaq.com.au. Include the Token or order reference, purchaser details and a concise description, but do not send participant photographs by ordinary email.
Kinsame or GFL, as applicable, will acknowledge a complaint promptly and aim to provide a substantive response within 30 days. If a complaint is unresolved, you may contact the relevant privacy or consumer regulator, use an available tribunal or court, or exercise any chargeback or non-excludable consumer remedy.
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, privacy right, remedy or other statutory protection that cannot lawfully be excluded, restricted or modified.
For Australian consumers, the Service comes with guarantees under the Australian Consumer Law, including that services will be provided with due care and skill, be fit for an applicable disclosed purpose and be supplied within the agreed time or, where no time is agreed, within a reasonable time. You may be entitled to resupply, cancellation, a refund or compensation where those guarantees are not met.
For New Zealand consumers, the Consumer Guarantees Act 1993 and Fair Trading Act 1986 may provide non-excludable guarantees and remedies, including that services be carried out with reasonable care and skill, be fit for an applicable disclosed purpose and be completed within a reasonable time where no time is fixed.
An incorrect or inconclusive result is not, by itself, proof that the Service failed to comply with a consumer guarantee where Kinsame performed the disclosed method with due care and skill. This does not limit a remedy for a failure in the process, description, security, delivery or another non-excludable guarantee.
Because GFL receives payment, any monetary refund will ordinarily be administered by GFL. Kinsame and GFL will cooperate to provide the party legally entitled to a remedy with any resupply, refund or other relief required by applicable law.
You must not:
You retain any rights you lawfully hold in the submitted photographs. You grant Kinsame and its approved service providers a limited, non-exclusive, royalty-free licence to host, copy, view, transform and analyse the photographs only as necessary to provide, secure and support the single order, comply with law and complete the retention and deletion process described in these Terms and the Privacy Notice.
Kinsame or its licensors own the Website, software, algorithms, methodology, interfaces, databases, Report format and all improvements and derivatives of the Technology. GFL owns or licenses the DNAQ name, logo and associated marks. Except for the limited rights expressly granted to you, no intellectual property right is transferred under these Terms.
Kinsame grants you a limited, revocable, non-exclusive and non-transferable licence to access the Website and use the Service for one lawful private order in accordance with these Terms.
Kinsame may perform maintenance, correct errors, improve security or change prospective features. It does not guarantee uninterrupted Website availability, and may discontinue the Service on reasonable notice. Discontinuance will not affect an accrued consumer right, an accepted order that can reasonably be completed, a required refund or an agreed privacy, retention or deletion obligation.
Kinsame may suspend or terminate an order where reasonably necessary to investigate fraud, lack of consent, unlawful content, Token misuse, a security risk, safeguarding concern or material breach, or where required information is not supplied within the stated period. Kinsame will ordinarily give notice and a reasonable opportunity to respond unless doing so would create a legal, safety or security risk.
Kinsame's liability is not excluded or limited to the extent an exclusion or limitation is prohibited by law. Subject to that rule, each party is responsible only for loss that was reasonably foreseeable when these Terms were accepted and was directly caused by that party's breach, negligence or unlawful conduct.
To the extent permitted by law, Kinsame is not responsible for loss caused by an inaccurate or misleading submission, unauthorised use or disclosure of a Token or email account, prohibited use of the Report, a decision made contrary to the prominent limitations in these Terms, or the conduct of a third party to whom you disclose the Report without Kinsame's authority.
Kinsame is not liable for indirect commercial loss, loss of profit, loss of business opportunity or punitive damages arising from a private consumer order, except to the extent such loss is recoverable under a non-excludable law. No exclusion applies to fraud, wilful misconduct, death or personal injury caused by negligence, or a liability that cannot lawfully be limited.
To the extent permitted by law, you indemnify Kinsame against a third-party claim arising directly from your knowing or reckless submission of a photograph without the required authority or consent, or your unlawful public use of a Report. The indemnity is reduced to the extent Kinsame, GFL or their personnel caused or contributed to the loss.
The version affirmatively accepted for an order governs that order. Kinsame may update these Terms for future orders by publishing a new version. A materially adverse change will not be applied to an existing accepted order without consent, except where reasonably required by law or to address an urgent security issue without reducing a mandatory right.
These Terms, the order confirmation, the upload declarations and the incorporated portions of the Privacy Notice form the agreement between you and Kinsame for the Service. GFL's purchase terms and any separate genetic or laboratory test terms form separate agreements with GFL.
If a provision is invalid or unenforceable, it is read down to the minimum extent necessary and the remainder continues. A delay in exercising a right is not a waiver, and a waiver must be in writing.
You may not assign a Token or this agreement without Kinsame's consent. Kinsame may assign this agreement to an affiliate or successor that acquires the relevant business if your rights are not materially reduced and the applicable privacy obligations continue.
These Terms are governed by the laws of Queensland, Australia. The courts and tribunals of Queensland have non-exclusive jurisdiction. This choice does not prevent an Australian or New Zealand consumer from relying on a mandatory law or commencing a claim in a court, tribunal or forum available under that law.
Service, privacy and security support: support@dna1.com
Token purchase, payment and refund support: admin@dnaq.com.au
Kinsame: Kinsame Technologies Ltd, company number 516686649,
6 Ha'Pninna St., Ra'anana, Israel
Authorised distributor: Genomics for Life Pty Ltd ACN 163 460 937,
Unit 1, 11 Parkview Street, Milton QLD 4064, Australia
Privacy Notice: https://dna1.com/privacy